Replyma reads your order data and store policies to reply across Email, Instagram, WhatsApp, and Live Chat. Your team handles escalations — the AI handles everything else.
Sarah M.
Where is my order #4821?
Trusted by 2,000+ Shopify stores
Integrates with the tools your store already runs on
Features
How it works
One-click Shopify install or paste a WooCommerce API key. Orders, customers, and products sync automatically.
Shopify + WooCommerce
Drop in your return policy PDF, FAQ URL, or paste text. The AI reads and references it in every reply.
PDF, URL, or plain text
The AI answers routine questions automatically. Your team only sees the escalations that actually need a human.
80% resolved autonomously
Testimonials
0/5
avg CSAT
0M+
tickets resolved
3 hrs saved daily
“We were spending 3 hours a day just on 'where is my order' emails. That's gone now. Replyma handles all of it.”
Rachel Torres
Head of CX, Lumina Skincare
4x faster replies
“I was skeptical of AI for support — most of it is just fancy autocomplete. This one actually reads the Shopify order and gives a real answer.”
Marcus Chen
Founder, Steelridge Goods
4x volume, same team
“Black Friday was the first time our support didn't melt down. Volume went up 4x. We added zero headcount.”
Aisha Patel
Operations Lead, Freshleaf Co
$280/mo saved
“We switched from Gorgias. The per-ticket pricing was killing us during sales. Flat rate means I don't get nervous every time we run a promotion.”
David Kim
Support Manager, Apex Athletics
$12K recovered
“The live chat cart-recovery trigger recovered $12K in two months. That alone pays for the tool 10x over.”
Sophie Williams
CMO, Thread & Needle
8-min setup
“Setup was 8 minutes. Upload your policy, connect Shopify, done. The AI started answering tickets immediately.”
Liam O'Brien
CTO, Verdant Labs
The AI runs overnight. By the time your team logs in, routine tickets are already cleared.
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